Return Policy

At thoughtfullyhome.com, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.

Eligibility for Returns

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate the return within 30 days of receiving your order.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products
• Items marked as final sale
• Products that have been opened or used

How to Initiate a Return

To start a return, please contact our support team. Provide your order number and details about the product you’d like to return. We’ll guide you through the process and provide instructions on where to send your return.

Refund Process

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact our support team.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

For any questions about our return policy, please reach out to us.